Tasiri & Shawarwari · Sashe na 6 daga 7

Abincin Dala Ashirin: Musayar Juna a Zaben Masu Sayarwa — da Me Ya Sa Bayyanawa Ba Ta Gyara Shi

Argumentree Team11 min
Abincin Dala Ashirin: Musayar Juna a Zaben Masu Sayarwa — da Me Ya Sa Bayyanawa Ba Ta Gyara Shi

Abincin Dala Ashirin: Musayar Juna a Zaben Masu Sayarwa da Dalilin da Ya Sa Bayyanawa Ba Ta Gyara Shi Ba

Juyin hali, wanda shine na farko daga cikin ka'idojin tasiri na Cialdini, shine dabi'ar dawo da abin da muka karɓa, kuma yana aiki a ƙimar da ta yi ƙasa da matakin da mutane ke ɗauka yana da mahimmanci. DeJong da abokan aikinsa, suna wallafa a JAMA Internal Medicine a shekarar 2016, sun haɗa biyan kuɗi 63,524 daga masana'antu da rajistar rubuce-rubucen magani na likitoci 279,669 kuma sun gano cewa kashi casa'in da biyar na waɗannan biyan kuɗin abinci ne tare da matsakaicin ƙima ƙasa da dala ashirin; karɓar abinci guda ɗaya da aka tallafawa yana da alaƙa da ƙarin rubuce-rubuce na maganin suna da aka inganta, tare da ƙimar yiwuwar daga 1.18 don rosuvastatin zuwa 2.18 don desvenlafaxine, kuma ƙarin ko tsadar abinci suna da alaƙa da ƙarin ƙaruwa. Shaidar da aka tsara ta hanyar sayayya shine takardar Malmendier da Schmidt ta shekarar 2017 a cikin American Economic Review, wanda ya sa masu jarrabawa su zaɓi tsakanin samfuran biyu a madadin wani abokin ciniki bayan wani mai sayarwa ya ba da ƙaramar kyauta: masu jarrabawa sun amsa da karfi ga kyautar duk da cewa sun fahimci niyyar mai bayarwa, kuma farashin zaɓin da aka karkatar ya faɗi kan ɓangaren na uku. Masu karɓa ba su ji wannan a matsayin cin hanci ba. Steinman, Shlipak da McPhee sun bayar da rahoto a cikin American Journal of Medicine a shekarar 2001 cewa kashi sittin da ɗaya na ma'aikatan lafiya sun ce tallan masana'antu ba ya shafi rubuce-rubucensu na kansu yayin da kashi sweetin da shida kawai suka yi imani cewa sauran likitoci ba su shafa ba. Magungunan da aka saba suna da rauni fiye da yadda aka ɗauka. Cain, Loewenstein da Moore sun nuna a cikin Journal of Legal Studies a shekarar 2005 cewa bayyana rikicin sha'awa na iya juyawa, saboda masu ba da shawara suna jin cewa suna da izinin ɗabi'a don ƙara girma yayin da masu karɓar shawara ba su yi ƙasa da ƙima ba; maimaitawar Sah ta shekarar 2019 ta tabbatar da tasirin ɓangaren mai ba da shawara yayin da ta sami ƙarancin goyon baya ga tasirin ɓangaren mai karɓar shawara, tare da ƙarshe na meta-analytic har yanzu yana barin masu karɓar shawara cikin halin rashin kuɗi. Malmendier da Schmidt sun kai ga wannan ƙarshe daga wata hanya, suna gano cewa amsoshin manufofi na gama gari kamar bayyana da iyakokin girma na iya zama marasa tasiri. A ƙarƙashin Dokar Cin Hanci ta UK ta shekarar 2010, sashe na 7, ƙungiyar kasuwanci tana aikata laifi lokacin da wani mutum da aka haɗa ya yi cin hanci don samun kasuwanci, tare da kariya na hanyoyin da suka dace; jagorar hukunci tana bayyana cewa kyautar da ta dace da kuma mai ma'ana wani ɓangare ne na kasuwanci amma cewa yawan kuɗin da aka kashe, yana ƙara jawo tunanin niyyar da ba ta dace ba. Kariyar tsarin don yanke shawara na sayayya shine rubuta ƙa'idodin ƙididdiga kafin a ga masu sayarwa, raba wanda ke riƙe da alaƙa daga mai kimantawa, rubuta wanda ya yi hulɗa da wanene, da kuma adana dalilin a cikin rajistar shawara wanda za a iya karantawa bayan an sanya hannu kan kwangilar.

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Tasiri & Shawarwari · Sashe na 6 daga 7

Yadda tasiri ke aiki a kan ƙungiya mai yanke shawara — ka'idojin Cialdini guda bakwai, gwaje-gwajen gargajiya da ke bayan su, da iyakar inda gamsarwa ta gaskiya ke zama matsi na ƙirƙira.

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  4. 4.Pre-Suasion: Whoever Sets the Agenda Has Already Decided
  5. 5.Influence or Manufactured Pressure? The Line Cialdini Draws, and What It Costs to Cross
  6. 6.A Twenty-Dollar Lunch: Reciprocity in Vendor Selection — and Why Disclosure Doesn't Fix ItYou are here
  7. 7.Not Invented Here: In-Group Bias in Idea Evaluation — and the Experiment That Complicates It

Dala goma sha tara da tsabar kudi talatin da biyar

A cikin 2016, wata ƙungiya da Colette DeJong ta jagoranta ta wallafa wani abu mai tayar da hankali a cikin JAMA Internal Medicine. Sun haɗa kuɗaɗen masana'antu 63,524 da rajistar rubuce-rubucen Medicare na 279,669 likitoci a cikin rukuni hudu na magunguna. Kashi casa'in da biyar na waɗannan kuɗaɗen ba su kasance kuɗin shawara ko taron magana ba. Sun kasance abinci, tare da matsakaicin ƙima ƙasa da dala ashirin.

Karɓar abinci guda ɗaya da aka tallafawa yana da alaƙa da ƙarin yawan rubuta maganin suna da aka inganta: ƙimar yiwuwar 1.18 don rosuvastatin, 1.52 don olmesartan, 1.70 don nebivolol, 2.18 don desvenlafaxine. Karin abinci, da abinci masu tsada, suna da alaƙa da ƙarin ƙaruwa. Kammalawar marubutan tana da jimla guda ɗaya:

Karɓar abincin da masana'antu suka tallafa yana da alaƙa da ƙaruwa a cikin yawan rubuta maganin suna wanda aka inganta.
— DeJong et al., JAMA Internal Medicine (2016)
Wannan haɗin kai ne, ba gwaji na bazuwar ba, kuma marubutan suna gabatar da su a haka. Amma tsarin yana da alaƙa da adadin amsa a tsakanin ƙarin miliyan ɗaya na ƙwararru waɗanda dukkan horon su yana cikin hukuncin da aka gina bisa shaidar — kuma shigarwar ita ce abincin rana.

Ba kai likita ba ne. Abin takaici, wannan ba hanyar tserewa ba ce.

Hujjar da ta dace ita ce cewa magani wani musamman ne. Don haka a yi la'akari da gwajin da aka gina don ya yi kama da sayayya. A cikin You Owe Me, wanda aka buga a cikin American Economic Review a 2017, Ulrike Malmendier da Klaus Schmidt sun sa mahalarta su zaɓi tsakanin samfuran biyu a madadin wani abokin ciniki — dangantakar hukumar, yadda mai saye ke zaɓar wa mai aiki da shi — bayan wani mai sayarwa ya bayar da ƙaramar kyauta.

A cikin kasuwanci da siyasa, kyaututtuka yawanci suna nufin shafar wanda aka ba kyautar a kan asusun wasu. A cikin wani bincike na gwaji, wanda ya cire rudanin bayani da ƙarfafawa, masu jarrabawa suna amsa sosai ga ƙananan kyaututtuka duk da cewa suna fahimtar niyyar wanda ya bayar da kyautar.
— Malmendier & Schmidt, You Owe Me, American Economic Review (2017)

Karanta rabin na biyu na wannan jumla a sake. Kodayake sun fahimci niyyar mai bayar da kyauta. Masu halartar ba su yi tunanin dalilin da ya sa kyautar ta iso ba. Sanin ba ya kare su — wanda shine dalilin da ya sa "mutanenmu sun yi kwarewa sosai don a ja su daga abincin dare" ba ya zama iko. Kuma farashin ya sauka kan abokin ciniki, wanda ba ya cikin dakin kuma ba ya karɓar abincin dare.

Duk wasu suna da tasiri.

Akwai ingantaccen tsarin yadda kwararru ke kimanta yadda suka fuskanci abubuwa. Steinman, Shlipak da McPhee sun tambayi ma'aikatan asibiti game da tallan magunguna kuma sun buga sakamakon a cikin American Journal of Medicine a shekarar 2001:

Yawancin masu amsa (61%) sun bayyana cewa tallace-tallacen masana'antu da hulɗa ba su shafi rubutun magunguna nasu ba, amma kawai 16% ne suka yi imani cewa sauran likitoci ma ba su shafa ba (P<.0001).
— Steinman, Shlipak & McPhee, American Journal of Medicine (2001)

Kashi sittin da daya cikin dari suna da kariya; kashi sha shida cikin dari suna tunanin abokan aikinsu suna da ita. Dukkanin lambobin ba za su iya zama daidai ba, kuma tazara ita ce dukkan matsalar: juyin hali ba ya jin kamar an saye shi. Yana jin kamar son wani, ko kamar adalci, ko kamar kawai samun kyakkyawar tattaunawa da mai sayarwa wanda ya fahimci kasuwancinka. Wannan shi ne abin da ke sa shi zama mafi ƙarancin kulawa a cikin haɗarin tasiri a cikin mafi yawan hanyoyin saye.

Matsalar da ba ta dace ba

Idan wata hanya tana aiki ne kawai akan mutane da ba sa lura da ita, to dokar da ke dogara da mutane su lura da ita ma ba za ta yi aiki ba. Wannan shine sakamakon da ke bayan komai a sashen na gaba.

Amma tabbas bayyana yana gyara shi — da kuma iyakar kashe kudi?

Wannan shine inda mafi yawan manufofin kyauta suke, kuma inda shaidar ba ta da jin dadi sosai. Cain, Loewenstein da Moore sun gwada bayyana kai tsaye a cikin Journal of Legal Studies a 2005 kuma sun gano cewa zai iya komawa baya:

Bayyanawa na iya ƙara son zuciya a cikin shawara saboda yana sa masu ba da shawara su ji cewa suna da izinin ɗabi'a da kuma ƙarfafawa na dabaru don ƙara ƙara girman shawarar su. A sakamakon haka, bayyanawa na iya kasa warware matsalolin da rikice-rikicen sha'awa suka haifar kuma wani lokaci ma yana iya ƙara tabarbarewa.
— Cain, Loewenstein & Moore, The Dirt on Coming Clean, Journal of Legal Studies (2005)

Gargajiya guda biyu masu gaskiya, saboda wannan binciken yana yawan bayyana fiye da yadda ya kamata. Na farko, kwafin kai tsaye na Sah na 2019 a cikin Journal of Economic Psychology ya tabbatar da tasirin advisor-side — bayyana yana ba da izinin shawarwari masu son kai fiye — amma ya sami karancin goyon baya ga wasu tasirin ɓangaren mai shawara, duk da cewa sakamakon nazarin meta har yanzu ya bar masu shawara cikin halin kudi mafi muni tare da bayyana. Na biyu, wannan dalili ne na tsara bayyana da kyau, ba don a daina bayyana gaskiya ba. Abin da ba shi ba shine hujja cewa layin bayyana a cikin tsarin sayayya ya warware wani abu. Kuma a kan wani magani na gama gari, Malmendier da Schmidt suna bayyana kai tsaye: amfanin manufofi na gama gari (bayyana, iyakokin girma) na iya zama maras tasiri.

Abin da doka ke bukatar ku yi.

Abin da ya kamata a sani da kyau, saboda gwajin doka yana da ma'ana fiye da yawancin manufofin cikin gida. A ƙarƙashin sashe na 7 na Dokar Rashawa ta UK ta 2010, wata ƙungiya ta kasuwanci tana da laifi idan wani mutum da aka haɗa da ita ya yi rashawa ga wani don samun ko riƙe kasuwanci ko fa'ida ta kasuwanci a gare ta — tare da kariya cewa ƙungiyar tana da hanyoyi masu kyau a wurin. Ba a nufin kyautatawa kanta ba. Jagorar haɗin gwiwar shari'a daga SFO da DPP tana bayyana:

Gaisuwa ko kashe kudi na talla wanda ya dace, ya yi daidai kuma an yi shi da niyyar kirki yana daga cikin muhimman abubuwan da ke cikin gudanar da kasuwanci.

Yadda gaisuwar ko kashe kudin ya ke mai yawa (fiye da abin da zai iya zama daidai a cikin yanayin musamman) yana nuna cewa an yi shi ne don karfafa ko lada mummunan aiki.
— Jagorar Hadin Gwiwar Kotu ta Daraktan SFO da DPP, Dokar Rashawa ta 2010

Lura da tsarin wannan gwaji: ba lamba ba, amma daidaito da niyya, wanda aka nuna ta hanyar tsarin. Wannan shine ainihin gibin da binciken ya bayyana — ka'idar doka tana tambayar ko kuna da ingantattun hanyoyi, yayin da ilimin halayyar dan adam ke cewa tasirin yana kasa da matakin da kowanne tsarin manufofi na kima zai nuna. A cikin Amurka, hanyar bayyana gaskiya doka ce: Dokar Bayar da Kudi ga Likitoci ta Sunshine (42 U.S.C. §1320a-7h) tana bukatar masu kera su bayar da rahoton canje-canje na kima ga wadanda aka rufe, wanda aka buga a kowace shekara a cikin bayanan jama'a da za a iya bincika. A cikin EU, babu doka mai kama da haka; Dokar Bayar da Bayani ta EFPIA tana zama ta kai, tare da dokar Bertrand ta Faransa ta 2011 a matsayin shahararren tsarin doka na kasa.

Hanyar: yanke shawara kafin a gayyace ku

Duk abin da ke sama yana cewa abu guda — karewa ba zai iya zama juriya ta mutum ba, saboda tsarin ba ya bayyana kansa. Dole ne ya zama na tsari, kuma ya zama mai arha sosai har mutane su yi shi.

  • Rubuta da kuma nauyin ka'idojin scoring kafin kowane tuntuba da mai sayarwa. Wannan shine mataki mafi girma, kuma shine wanda ke karya tsarin ajanda: ka'idoji sun kasance a tsaye yayin da filin yake a cikin tunani ba za a iya sake fasalin sa a hankali ba a kusa da wanda ya shirya mafi kyawun abincin dare.
  • Raba dangantaka daga kimantawa. Mutumin da ke da dangantaka da mai sayarwa ba ya kamata ya zama mutumin da ke ba da maki ga mai sayarwa ba. Juyin hali yana bukatar wanda zai karba — cire wanda zai karba daga kujerar maki kuma tsarin ba shi da inda zai sauka.
  • Rubuta hulɗa, ba kawai ƙarshe ba. Wanene ya haɗu da wanene, da abin da aka karɓa, an rubuta tare da shawarar. Ba don zargin kowa ba: don bayyana tsarin a cikin rajistar shawara idan mai nasara ya zama wanda ya gudanar da taruka da yawa.
  • Yi ƙididdiga bisa ga ƙa'idodin a rubuce, kai tsaye, kafin tattaunawa. Hakan yana daidai da duk inda aka yi a wannan rukuni — yana cire masu sauraro da hujjar zamantakewa da iko ke bukata, kuma yana sanya lokacin hukuncin.
  • Yi la’akari da bayyanar a matsayin alama, ba mafita ba. Rubuta shi, saboda tsarin yana da amfani a matsayin shaida. Amma kada ku bari rikicin da aka bayyana ya maye gurbin wanda aka tsara — binciken ya ce wanda ya bayyana na iya jayayya fiye da haka bayan haka.

Ba a taɓa game da abincin rana ba.

Babu wanda ke sayar da kwangila mai lamba bakwai tare da sandwich. Kyautar ba ta zama biyan kudi ba; ita ce bude asusun da wanda ya karba zai ji wani shahararren jan hankali don biyan baya — a taron da za a bayyana shawarar, cikin gaskiya, a matsayin abin da ya shafi iya aiki da dacewa.

Don haka tambayar da za ku yi don yanke shawara kan mai sayarwa na gaba ba ita ce ko tawagarku za a iya saye ba. Kusan tabbas ba za a iya saye su ba. Tambayar ta fi takaitawa kuma tana da wahala: shin an rubuta ka'idojin kafin fara hidimar baƙi? Saboda binciken yana da daidaito a wannan batu — kafin kowa ya fara bayar da maki, asusun ya riga ya bude.

Hanyoyin &amp; karin karatu

Duk wani tushen da aka ambata a cikin wannan rubutun, tare da hanyar haɗi inda hakan ya kasance. An bar wasu adadi guda biyu da aka maimaita sosai a kan gaban saboda ba a iya gano su daga tushen farko ba: wani kashe kuɗi na masana'antu a kowanne likita da aka ambata akai-akai, da kuma wani ikirari game da manyan kyaututtuka suna haifar da rauni.

Tambayoyi da ake yawan yi

Shin kyauta karama na iya shafar hukuncin kwararru?

Shaidar na nuna eh, a ƙimar da ke ƙasa da yawancin manufofi ke nuna. DeJong da abokan aikinsa sun haɗa biyan kuɗi 63,524 na masana'antu da rubutun magani daga likitoci 279,669 kuma sun gano cewa kashi 95% na biyan kuɗin abinci ne tare da matsakaicin ƙima ƙasa da $20; abincin da aka tallafawa guda ɗaya yana da alaƙa da ƙarin rubutun magani na alamar da aka tallata, tare da ƙimar yi daga 1.18 zuwa 2.18 da kuma amsa ga ƙarin ko tsadar abinci. Waɗannan haɗin kai ne maimakon gwaji na bazuwar, amma tsarin yana da daidaito kuma babba.

Shin akwai hujja da ta shafi saye da sayarwa maimakon magani?

Eh, kuma shi ne mafi kusa da misali da ake da shi. Takardar Malmendier da Schmidt ta 2017 a cikin American Economic Review ta sa mahalarta su zaɓi tsakanin kayayyaki a madadin wani abokin ciniki bayan sun karɓi ƙaramar kyauta daga wani mai sayarwa. Sun amsa da karfi ga kyautar duk da cewa sun fahimci niyyar mai bayar da kyautar, kuma farashin zaɓin da aka canza ya faɗi kan ɓangaren uku — wanda yake daidai da tsarin mai saye da ke zaɓar wa mai aikin su.

Shin sanin tasirin ba ya kare ka daga gare shi?

A bayyane ba. A cikin gwajin Malmendier da Schmidt, mahalarta sun fahimci dalilin da ya sa aka ba da kyautar kuma duk da haka an shafa su. Kuma kwararru suna yawan tunanin cewa suna da 'yancin kai: kashi 61% na ma'aikatan lafiya a cikin wani bincike sun ce karin girma ba ya shafar rubutun maganinsu, yayin da kashi 16% kawai suka yi tunanin abokan aikinsu ba su shafa ba.

Shin bayyana rikicin sha'awa yana magance matsalar?

Kasa da yadda aka zata, kuma wani lokaci yana juyawa. Cain, Loewenstein da Moore sun gano cewa bayyana na iya ƙara son zuciya, saboda masu ba da shawara suna jin cewa suna da izinin ɗaukar hoto yayin da masu karɓar shawara ba su yi ƙasa da ƙima ba. Replication kai tsaye na Sah na 2019 ya tabbatar da tasirin gefen mai ba da shawara amma ya sami ƙarancin goyon baya ga wasu tasirin gefen mai karɓar shawara; ƙarshe na meta-analytic har yanzu ya bar masu karɓar shawara cikin mummunan hali. Yi la'akari da bayyana a matsayin alama mai amfani don rubutawa, ba a matsayin kulawa ba.

Me ya shafi iyakance darajar kyaututtuka?

Kudin iyakoki suna magance canjin da ba daidai ba. Shaidar da aka bayar tana shafar abinci mai ƙasa da $20, kuma Malmendier da Schmidt sun bayyana kai tsaye cewa amsoshin manufofi na gama gari ciki har da bayyana da iyakokin girma na iya zama marasa tasiri. Iyakokin da aka saita sama da sifili har yanzu suna ba da damar tsarin da ke aiki, saboda juyin juya hali yana da alaƙa da kasancewar musayar maimakon girman ta.

Shin kyautar kamfani ba ta da doka?

A'a. A ƙarƙashin sashi na 7 na Dokar Rashawa ta UK ta 2010, laifin shine gazawa wajen hana rashawa da aka nufa don samun kasuwanci, tare da kariya ta hanyoyi masu kyau. Jagorar hukunci daga SFO da DPP tana bayyana cewa kyautatawa wanda ya dace, ya yi daidai da yanayi kuma an yi shi da niyyar kirki yana da muhimmanci a cikin gudanar da kasuwanci, yayin da aka lura cewa yawan kuɗin da aka kashe, yana ƙara nuna cewa an nufa da shi don ƙarfafa aikatawa marar kyau.

Me ya ke aiki a cikin zaɓin mai sayarwa?

Raba tsarin maimakon takura mutum. Rubuta da kuma nauyin ka'idojin kimantawa kafin kowane hulɗa da mai sayarwa, ka bar wanda ke da alhakin dangantaka daga zama a kujerar kimantawa, ka sa masu kimantawa su yi kimantawa a rubuce kafin tattaunawa, kuma ka rubuta hulɗa da kyautatawa tare da shawarar don a ga tsarin daga baya. Manufar ba ita ce tabbatar da cewa an sayi kowa ba — amma ita ce tabbatar da cewa an tsara ka'idojin kafin a bude asusun.

Gyara ka'idojin kafin kalandar ta cika

Fara da rubuta ka'idojin da aka ba su nauyi a cikin itacen, a yi kimantawa a cikin 'yanci, sannan a adana bayanan da ke nuna cewa shawarar ta bi ka'idojin maimakon dangantaka.

Fara Kyauta — Babu Katin Bashi

Kyauta har abada ga mutane.

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